COVID-19 impact on high parcel volumes 15.04.20
We are currently seeing extremely high parcel volumes throughout our network. Our operational colleagues are working tirelessly to ensure that our service levels remain high and that services are not disrupted whilst ensuring that we comply with social distancing policies throughout our operation and warehouses.
The well-being of our customers, our people and our communities are of paramount importance. ‘Accepted at Delivery Point’ is our standard offering to minimise physical contact between our drivers and members of the public. To ensure that we are providing the best service possible in these unprecedented times we have extended our delivery window until 8pm and are delivering every weekend.
While we work to keep everyone safe, we are continually reviewing our operational processes. We will continue collecting and delivering parcels for our customers but there may be disruptions to some services under the current conditions.
We ask for your patience at this time when contacting our support teams as we are receiving high levels of queries. Our teams are working to answer queries as quickly as possible and we apologise for any waiting time.
Our response to Covid-19
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"Connecting People, Improving Lives" is Deutsche Post DHL Group's mission and guides always our effort to become exemplary corporate citizens.
In this critical global health crisis, our Logistics services and our worldwide network play a critical role, also in saving lives– whether it is by sending emergency medical equipment and supplies to healthcare workers; delivering necessity goods to private customers; or by finding solutions for companies to continue their operations.
Against the backdrop of the global Covid-19 outbreak, Deutsche Post DHL Group business operations are being continuously adapted to mitigate potential impacts. As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. The Group follows a holistic management process that enables our business units to ensure the best possible operations for our customers even in an emergency.
The safety of our employees and customers is paramount. In order to closely monitor and manage the Coronavirus outbreak, a Deutsche Post DHL Group Coronavirus task force has been established, led by the Group’s CEO. The Group’s task force also coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information to all employees and relevant operations.
Wednesday 25th March
Transport for London has suspended all road user charges with effect from 23rd March this also applies to the congestion charge.
In this unprecedented time, this suspension is to enable critical workers to get around more efficiently and to allow essential deliveries.
In line with the Transport for London directive with effect from 23rd March 2020, we will be suspending London congestion charges.
Wednesday 25th March
DHL Parcel remains open for business. There is currently no impact on our parcel services, and we continue fully operational for both collection and delivery services.
Deliveries to homes are essential during this period, and we take this responsibility extremely seriously.
During these particularly challenging times, the well-being of our customers, our people and our communities is of paramount importance. ‘Accepted at Delivery Point’ is now our standard offering to minimise physical contact between our drivers and members of the public.
On arrival at the delivery address, our driver will knock or ring the bell and will then step away to a safe distance. The driver will ask for their name, record ‘Accepted at Delivery Point’ into their scanner and take a photo of the premises confirming delivery.
Our ServicePoint nationwide network of local convenience stores remains fully operational for consumers who wish to collect their parcel from their local ServicePoint. We recognise that essential and key workers require a way to receive parcels when they are not at home, and our network provides this flexibility.
We will continue to review our delivery and collection processes through these challenging times and will keep everyone updated via our websites.
Friday 20th March
We will be suspending all local Leeds click & collect orders until further notice, we apologies for any inconvenience this causes.
DHL have suspended shipments from UK – France until further notice.
For any international orders to countries currently on lockdown please be aware there will be delays on your delivery.
Please contact your local couriers for updates.