DELIVERY COSTS AND TIMES
UK Mainland (Excluding Channel Islands, Scottish Highlands, Northern Ireland,)
1-3 Working Days
3-5 Working Days
3-5 Working Days
Click & Collect Local
Usually 24 hours
Europe (Germany, Spain, Italy, France, Austria, Belgium, Bulgaria, Denmark, Hungary, Finland, Netherlands, Poland, Portugal, Sweden,)
*Please check the 'WHAT HAPPENS AFTER BREXIT' section for more information.
OUR DELIVERY POLICY
We use DHL Parcels UK for all orders within Mainland UK & Northern Ireland.
With the current situation of Covid-19 we have wavered the maximum amount of cans that can be ordered for our U.K customers only, so we can ensure you have enough beer to enjoy at home. The maximum volume for all international orders is 24 cans.
For all our shipping options, your order must be placed by 12 p.m. Monday to Friday to qualify.
Any item ordered after 12 p.m. at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.
For example: If you place an order after 12 p.m. on Thursday or Friday before 12 p.m. this will be processed and collected by our courier on the Friday and be shipped the following working day. I.E Monday. If you place an order after 12 p.m. on Friday or at the weekend, it will be processed on Monday and then delivered to you on Tuesday.
We aim to process orders the same or next working day, however, please allow up to 5 working days for U.K orders and 15 working days for international orders to be processed during very busy times.
Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page. If the address is entered incorrect at the time of placing the order, we have the right to reject a refund or replacement order.
In the rare eventuality that your beers have been damaged in transit, we may be unable to replace them. We will deal with this on a case-by-case basis. Should this happen to your order please email us and we will do our utmost to resolve the problem.
Please find out more here.
CLICK AND COLLECT - NORTHERN MONK BREWERY, SYDENHAM ROAD
DELIVERY FOR YOUR CONVENIENCE - DHL Parcels
If you provide us with your email address at the checkout you will receive an email on the day of delivery that will allow you to choose whether to:
Customers have the option to reschedule their delivery in flight if they are not going to be at home.
• A 1-hour time slot notification
• A 'You're next' notification when the driver is 10 minutes away
• And for even more convenience, there's our Click and Collect service, offering you 3,500 handy ServicePoint locations to collect your parcel, seven days a week, from 7am until late, you will be informed about this via the courier.
If you need to contact DHL Parcel UK regarding your parcel, please give them a call on: 02476937770
Mon - Fri: 7am - 8pm
Sat: 8am - 6pm
Alternatively, you can check your tracking by the following link: https://track.dhlparcel.co.uk/
VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS
As these orders are paid for in the UK, VAT is payable on all our online webshop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.
Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them before ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred before processing any refund.
These terms and conditions do not affect your statutory rights.
WHAT TO EXPECT WHEN YOU PLACE AN ORDER
As soon as you place an order, you will receive an order confirmation email from Northern Monk online webshop and you will receive another email when it has been dispatched. Note: you should see tracking events within 24-48 hours (location dependent) after your package has been processed in our facility, so don’t worry if it doesn't show you the details of delivery immediately. Please also check your junk mail if you feel you have not received delivery notification.
If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and full credit for the product will be issued to your account, minus the delivery charge.
All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.
If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking 'I confirm I am at least 18 years of age' during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.