OUR DELIVERY POLICY
All our deliveries are handled by DPD, orders placed before 12pm Monday to Friday will be despatched the same day. Orders placed after 12pm will be despatched the next working day. Please note that we do not ship orders on bank holidays, these orders will be processed the next working day. Please note we're unable to ship to PO box and freepost addresses.
Delivery Services & Cost
£5.95 (Free on orders over £50)
Scottish Highlands/Islands, Isle of Man & Northern Ireland
£5.95 (Free on orders over £50)
|International (Germany, Spain, Austria, Belgium, Bulgaria, Denmark, Finland, France, Hungary, Italy, Netherlands, Poland, Portugal, Sweden.)||£20 Currently Suspended *(Exc Smugglers Box)|
As soon as your order leaves our warehouse you will receive a notification to let you know a parcel is on its way. In most cases you will then receive a second notification to inform you of your one hour time window. To enhance this experience, use the DPD app which you can download here. In the app, you can arrange a safe place, rearrange a delivery time and track your order on the delivery route and so much more to give you the best information about when you will receive your order. Alternatively, you can track your parcel using the following link https://track.dpd.co.uk/.
VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS
As these orders are paid for in the UK, VAT is payable on all our online webshop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.
Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them before ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred before processing any refund.
These terms and conditions do not affect your statutory rights.
WHAT TO EXPECT WHEN YOU PLACE AN ORDER
As soon as you place an order, you will receive an order confirmation email from Northern Monk Webshop. You will then receive another email with tracking information once your order has been despatched. Please note that tracking events may take a few hours to load, so don't worry if it doesn't show you details of delivery immediately. Please also check your junk mail if you feel you have not received a delivery notification.
If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and full credit for the product will be issued to your account, minus the delivery charge. You can download the DPD app download here, where you can opt for your parcel to be left with a neighbour, in a safe place or you can choose another delivery date that is more suitable for you.
If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking 'I confirm I am at least 18 years of age' during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.