Policies
Refund policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase.
If goods are to be returned to Northern Monk, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at info@northernmonk.com if you would like to return your goods back to us and we will help you to do this. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.
If there is a problem with your order or items are faulty, please contact the help desk at info@northernmonk.com or call 0113 243 6430
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at info@northernmonk.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.
Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
INTERNATIONAL VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS
As these orders are paid for in the UK, VAT is payable on all our online webshop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.
Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them before ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred before processing any refund.
These terms and conditions do not affect your statutory rights.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@northernmonk.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@northernmonk.com and send your item to:
Northern Monk
Unit 7 Sydenham Rd
Leeds
LS11 9RU.
GIFT ITEMS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
WHERE DO I RETURN MY PARCEL TO?
To return your product, you should mail your product to:
Northern Monk
Unit 7 Sydenham Rd
Leeds
LS11 9RU
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This does not affect your statutory rights.
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If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking 'I confirm I am at least 18 years of age' during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.
EVENT POLICIES
Festivals, Tickets, Times, Refunds and Cancellation Only customers holding a valid Ticket will be admitted to the Event. There are a limited number of Tickets (and different types of Tickets) available for each Event, and therefore the purchase of Tickets is strictly subject to availability. You must retain this Ticket on Your person at all times during the Event. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions. The Promoter will not be responsible for any Ticket that is lost, stolen or destroyed. You are solely responsible for the safe-keeping of Your Ticket. It is not always possible to issue duplicate Tickets. If duplicates are issued, a reasonable administration fee may be charged. Price and availability information is subject to change without notice. Tickets are barcoded and each barcode is unique and only allows entry to the Event as per the session(s) purchased. Each ticket will be coded to ensure the relevant number of permitted entries only. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket. Tickets are personal revocable licences and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket for commercial gain. If a Ticket is re-sold, transferred or advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than the Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. Tickets are sold subject to the Promoter’s right to alter or vary the published Event programme which may result in changes to the brewery, food traders, or performance line-up, playing times or any other aspect of the Event. The Promoter reserves all rights in this regard. Any published start and finish times of a performance at the Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time. All advertised times are subject to change. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times. Tickets cannot be exchanged or refunded unless the Event is cancelled, rescheduled or there has been a material change of the Event. A ‘material’ change is a change which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. A material alteration is judged, in our absolute discretion, by reference to the nature and billing of each Event. The Event is judged, in our absolute discretion, by reference to the overall theme rather than the individual brewery, food trader, or act scheduled to appear. Refunds should be obtained from the point of purchase, no later than 3 months after the Event. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to a refund as set out in these terms and conditions. The total refund for a Ticket shall be the face value of the Ticket purchased. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by You are made at Your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in addition to refunding the face value of the Ticket. No refunds or compensation will be considered for any reason other than as set out in clause 11. Refunds will only be made to the person who purchased the Tickets. It is Your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s and/or Venue’s website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event. Tickets will not be refunded where they have been used to gain entry to the Event, or where You are able to and choose to attend a postponed Event. Tickets are not transferrable and cannot be exchanged. This does not affect your statutory rights.
Privacy policy
Northern Monk Brew Co. Privacy Policy -----
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from northern-monk-brew-co.myshopify.com only.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, PayPal, Apple Pay), email address, and phone number. We refer to this information as “Order Information” and store this on our physical and web databases. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for couriers, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Communicate with couriers;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Fulfill your order through our third-party distribution company – should you subscribe to our International Subscription box, we provide you information to ACAN for fulfillment, you can read about their GDPR policy here: (https://acandistribution.dk/privacy-2/)
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below: -
Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. MINORS The Site is not intended for individuals under the age of 18 .
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@northernmonk.com or by mail using the details provided below:
Northern Monk Brew Co.
The Old Flax Store
Marshalls Mill
Holbeck
Leeds
GB
LS11 9YJ
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Shipping policy
OUR DELIVERY POLICY
All our deliveries are handled by DPD, orders placed before 12pm Monday to Friday will be despatched the same day. Orders placed after 12pm will be despatched the next working day. Please note that we do not ship orders on bank holidays, these orders will be processed the next working day.
Delivery Services & Cost
| Location | Courier | Cost |
| UK Mainland | DPD Next Working Day | £5.95 |
|
Scottish Highlands/Islands & Northern Ireland |
DPD Two Working Days | £5.95 |
|
International |
*Currently Suspended* (excluding Smuggler’s Box) |
N/A |
As soon as your order leaves our warehouse you will receive a notification to let you know a parcel is on its way. In most cases, you will then receive a second notification to inform you of your one hour time window. To enhance this experience, use the DPD app which you can download here. In the app, you can arrange a safe place, rearrange a delivery time and track your order on the delivery route and so much more to give you the best information about when you will receive your order.
Alternatively, you can track your parcel using the following link https://track.dpd.co.uk/. If you require further support or delivery changes please follow the DPD guide here.
VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS
As these orders are paid for in the UK, VAT is payable on all our online webshop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.
Orders (including gifts) may be subject to unexpected local taxes/customs charges. Customers are responsible for these costs and should ensure they are happy to pay them before ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred before processing any refund.
These terms and conditions do not affect your statutory rights.
WHAT TO EXPECT WHEN YOU PLACE AN ORDER
As soon as you place an order, you will receive an order confirmation email from Northern Monk online webshop and you will receive another email when it has been dispatched. Note: you should see tracking events within 24-48 hours (location dependent) after your package has been processed in our facility, so don’t worry if it doesn't show you the details of delivery immediately. Please also check your junk mail if you feel you have not received a delivery notification.
If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and full credit for the product will be issued to your account, minus the delivery charge.
All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.
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If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking 'I confirm I am at least 18 years of age' during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.
DIVERSITY & INCLUSION POLICY
We believe that growing in stature facilitates our mission to create the best beer experiences in the world. Two measures of our stature are the diversity of our workforce and how included all people feel. We have committed to set new diversity goals each year on gender, ability, race, religion, sexuality, identity and experience.
We hire the best and strive to reflect the diversity of the North in our team at Northern Monk. Everyone is welcome as we build on our heritage for a collaborative future. Beer is boundary-less and we have set our sights on a community that is too.
SCOPE
This policy applies to all individuals employed at Northern Monk and is in line with the legal framework for diversity and inclusion. All employees are responsible for upholding this policy and procedure. HR is responsible for the implementation of this policy and the wider diversity and inclusion strategy. Any questions regarding this policy are to be passed to the HR Co-Ordinator.
OUR COMMITMENT
We believe that diversity is recognising difference and valuing the uniqueness of each individual. All individuals in the Northern Monk community should be treated with respect.
We believe that to be diverse we should represent the community in the North that we are a part of.
We believe that our workforce should be equipped to support our diversity goals, in order to ensure that this is the case we will provide annual diversity and inclusion training.
We believe that inclusion is making a space for diversity in the workplace, ensuring all employees feel valued and heard.
We believe all members of staff should be held to account on these values. Any actions which oppose these values will be addressed quickly and in line with the disciplinary procedure.
We commit to holding a quarterly Diversity & Inclusion Forum, to elevate the voices of the underrepresented groups at Northern Monk and to work towards greater inclusion and diversity. This forum is also a place to promote and ensure that the decisions made relating to this policy are in line with its goals and are transparent in nature.