My order shows delivered, but I haven't received anything, what do I do?

We would suggest to please contact DPD in the first instance. 

Call DPD Customer Service team on 0121 275 0500

  • Mon-Fri:8am-6:30pm
  • Sat: 8am-4pm
  • Sun: 9am-3pm **Excluding bank holidays

DPD alternative contact forms

Alternatively, you can track your parcel using the following link https://track.dpd.co.uk/

If they’re unable to help, please contact us at info@northernmonk.com.