Shipping Policy

OUR DELIVERY POLICY

We use DHL Parcels UK for all orders within Mainland UK & Northern Ireland. 

For all  Delivery options, your order must be placed by 12 p.m. Monday to Friday to qualify.

Any item ordered after 12 p.m. at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.

For example: If you place an order after 12 p.m. on Thursday or Friday before 12 p.m. this will be processed and collected by our courier on a Friday and be shipped the following working day. I.E Monday. If you place an order after 12 p.m. on Friday or at the weekend, it will be processed on Monday and then delivered to you on Tuesday.

We aim to process orders the same or next working day, however, please allow up to 5 working days for your UK orders and 15 working days for international to be processed during very busy times.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page. If the address is entered incorrectly at the time of placing the order, we have the right to reject a refund or replacement order.

In the rare eventuality that your beers have been damaged in transit, we may be unable to replace them. We will deal with this on a case-by-case basis. Should this happen to your order please email us and we will do our utmost to resolve the problem.

DELIVERY FOR YOUR CONVENIENCE - DHL Parcels

 

If you provide us with your email address at the checkout you will receive an email on the day of delivery that will allow you to choose whether to:

Customers have the option to reschedule their delivery in flight if they are not going to be at home.

  • A 1-hour time slot notification
  • A 'You're next' notification when the driver is 10 minutes away
  • And for even more convenience, there's our Click and Collect service, offering you 3,500 handy ServicePoint locations to collect your parcel, seven days a week, from 7am until late, you will be informed about this via the courier.

 

If you need to contact DHL Parcel UK regarding your parcel, please give them a call on: 02476937770 

Mon - Fri: 7am - 8pm

Sat: 8am - 6pm

Alternatively, you can check your tracking by the following link: https://track.dhlparcel.co.uk/

DELIVERY COSTS AND TIMES

Country

Courier

Cost

Time

UK Mainland (Excluding Channel Islands, Scottish Highlands, Northern Ireland,)

   

DHL Parcels

   

£5.95

   

1-2 Working Days

   

 

Scotland

 

DHL Parcels

 

£5.95

 

3-5 Working Days

Northern Ireland

 

DHL Express

 

£5.95

 

3-5 Working Days

ROI (Ireland)

UPS

£20

Currently Suspended*

Click & Collect Local

Local Collection

Free (contact first)

Currently Unavailable

Europe (Germany, Spain, Italy, France, Austria, Belgium, Bulgaria, Denmark, Hungary, Finland, Netherlands, Poland, Portugal, Sweden,)

 

UPS

£20

Currently Suspended

*

 

For international orders, please provide a local phone number, including country code (for example, +44 for UK), which the courier can use to contact you if they need more information to complete the delivery.

*Please check the 'WHAT HAPPENS AFTER BREXIT' section on our FAQ for more information. 

VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS

As these orders are paid for in the UK, VAT is payable on all our online webshop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.

Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them before ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred before processing any refund.

These terms and conditions do not affect your statutory rights.

WHAT TO EXPECT WHEN YOU PLACE AN ORDER

 

As soon as you place an order, you will receive an order confirmation email from Northern Monk online webshop and you will receive another email when it has been dispatched. Note: you should see tracking events within 24-48 hours (location dependent) after your package has been processed in our facility, so don’t worry if it doesn't show you the details of delivery immediately. Please also check your junk mail if you feel you have not received delivery notification.

 

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and full credit for the product will be issued to your account, minus the delivery charge.

All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.

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If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking 'I confirm I am at least 18 years of age' during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.