FAQ

Order Delivery and Collection

How to change or cancel your order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. However, in certain instances, we can cancel your current order and create a new one (subject to stock quantities). If your order has already been despatched from the warehouse, then you'll need to return the unwanted item following our Returns procedure. Read 'How to return an item' for details on how to do so.

If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services team for advice on info@northernmonk.com. or 0113 2436430 8am - 4pm, 5 days a week.

Refectory Collection

We can provide the collection of certain deliveries from Northern Monk Refectory Leeds Collection must be confirmed before placing your order, you can do this by emailing us at info@northernmonk.com. Without prior arrangement, your order will be shipped as usual.

We are currently unable to provide a collection from Northern Monk Refectory MCR, however, both Refectory sites have a large selection of beer and merch available to buy on-site.

Missing, Incomplete or Damaged Orders

If your order is incomplete, please bear in mind that products may be sent out in multiple parcels and so arrive separately; please allow a little extra time before contacting us.

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email our Customer Services team, or call us on 0113 2436430, 8am - 4pm, 5 days a week.

I’ve received notification from DHL that my order has been delivered, but I haven’t received it?

Please contact DHL in the first instance. Once your order has left the brewery, DHL has full responsibility to ensure that your order is received safely. If they’re unable to help, please contact us at info@northernmonk.com.

If you can’t locate your delivery attempt card, please contact DHL on +44 (0) 3330037703 stating your parcel number.

Hours of Operation

  • Mon-Fri: 8 AM - 6 PM
  • Closed Sat & Sun

or to track your parcel please enter your tracking number into: www.ukmail.com/manage-my-delivery/manage-my-delivery

Brethren Discount

When you checkout you’ll be asked to enter a code for each brethren card you wish to use, simply enter the number which can be found on the back of the card, if this does not work then please  email our Customer Services team, or call us on 0113 2436430, 8am - 4pm, 5 days a week.

Investor Discount

You will have been informed how too apply your discount via email contact, if you are having issues with this then please contact us at drink@northernmonk.com

Out of Stock Items

If the item you'd like is online but out of stock, you can call to check availability in your local refectory or bottle shop. If the product you want is available, then you can contact them directly.

Find your nearest stockists

Shipments Overseas

Currently, we do not ship any online products overseas due to Tax and Duty fees, it is something we are considering for the future. We currently ship to 23 countries worldwide so we maybe stocked in your local bottle shop, please follow check out our stockist's page.